Support Services
Cloud Support service
As the name indicates, Cloud support service provides customers with the cloud support service for their business applications and workloads deployed and running on the public cloud platforms.
There are multiple support frameworks and methodologies currently available and practised in the market, which are suitable for various industry domains and requirements.
However our support service is designed to be flexible and customer-centric with only objective to generate long-term business value by providing exceptional support and prioritizing customer satisfaction and loyalty.
Common support methodologies are
-
Break-Fix support
-
ITIL
-
Follow-the-Sun support
-
Ticket-based support
-
IT Infrastructure support
-
Tiered Application support
-
Single channel support
-
Centralised support
Why our cloud support service is different
and what value it provides ?
Conventional support methodologies have evolved significantly over the years in response to changes in technology, business needs, growth of cloud and customer expectations, however still most of them are reactive, process-heavy, and siloed approaches and hence we have designed our support service on the Site Reliability Engineering (SRE) practice to be more proactive, agile, and customer-centric.
Site Reliability Engineering (SRE) is a set of practices that blend aspects of software engineering and IT operations to create a balance between reliability and the need to iterate quickly to improve the overall service levels of business application systems.
A few key benefits of Site Reliability Engineering (SRE), which is inherent in our support service.
